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ATV Stuff Company Information

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Atvsutff is located in Elsinore Utah, home of the
Paiute ATV Trail.

Products & Return Policy
Return for Credit Policy

TIME LIMITS:
We guarantee 15-day money back for most unused items.
OTHER LIMITS:
Shipping costs are NOT refundable. Any physically damaged or defaced items are not refundable. Items with missing original manufacturer packaging materials, manual, Restocking fees may be applicable to certain items.

Restocking Fees
We offer conditional 15-day money back guarantee for most unused items. The conditions include non-refundable items and 15% restocking fee. Why restocking fee? We do not want to profit by selling low-quality products and charging high restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in non-resellable conditions, we have to sell them as used and below costs. If not paid by those who returned them, the additional costs had to be "shared" by others, which we believe are not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns.
Non-Refundable Items
The following items are not refundable even if returned within the time limits:
# Shipping charge
# Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund
# Any items that become non-functional due to user error
# Clearance items that are marked as non-refundable
# Any items after 15 days
Items with 0% Restocking Fee
# No restocking fee for items that are returned due to our shipping error or shipping damage. We reserve the right to confirm the error. A Discrepancy Report or Shipping Damage Report must be filed within 7 days.
A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Couldn't get it to work
Returns must be preauthorized and returned within 15 days of shipment date. 

You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

 



E-mail service@atvstuff.com

for return instructions